Library Engagement Hub Help Index - Library Customers

The help below is generally in the form of either 'How-To videos' or PDF documents.
Where 'How-To videos' are provided, they are brief animated videos that show you the steps.
Some videos move quickly, so replay / pause the video, as needed.

  • Why Library Engagement Hub??
    What's in it for me - as a library customer?

  • 1. How to create a New Account
  • 2. Is my library a member of Library Engagement Hub?
  • 3. How to login:
    • Via the Library Engagement Hub web site using:
      • Your Email address
      • Other contact details (eg your mobile / cell number)
    • Via the Library Engagement Hub icon / or link
      (found at the bottom of a communication you received):
      • Email message
      • SMS message
  • 4. Understanding your subscription page:
    • Library Services & opting in
    • Message history
    • Library Service suggestions
    • Services at other libraries & branches
    • Events:
      • Register for an event
      • Cancel registration for an event
  • 5. Manage your security / password:
    • Choose a security preference
  • 6. Setting my time zone
  • 7. I haven't received a notification from my library
  • 8. I'm receiving unexpected notifications
  • 9. I can't find an answer to my question in the help above?
  • 10. Library Engagement Hub Terminology
  • Contact Halmax
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